Refund policy

We want you to have a positive experience with Virasat.

For hygiene and safety reasons, opened, used, sprayed, or partially used perfumes may not be eligible for return or exchange, unless the product has arrived damaged, defective, or incorrect.

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery with:

• Order number
• Photographs/videos of the package and product
• A description of the issue

Our team will review the request and, where applicable, arrange a replacement or refund according to the circumstances.

Refunds, when approved, will be processed through the applicable payment method and may take additional time to reflect in your account depending on the payment provider.